REFUND & RETURN POLICY
Non Refundable Services
Refunds will not be issued for:
– Completed work or deliverables that were accepted by the client.
– Consultancy or advisory hours already utilized.
– Third-party licenses, subscriptions, or resources purchased on behalf of the client.
– Any project phase already signed off by the client.
Refund Eligibility
Refund requests may be considered only if:
– The service has not yet commenced.
– There is a demonstrable failure to deliver agreed deliverables, despite reasonable opportunities to remedy.
– The client cancels the service within 7 days of contract initiation, before significant work has begun.
Partial Refunds
Partial refunds may be issued where:
– Only part of the project has been completed.
– Work delivered does not meet agreed specifications, and corrective measures were unsuccessful.
Refund amounts will be calculated proportionally, based on work completed versus work pending.
Refund Request Process
To initiate a refund:
– Clients must email support@softechdigitalgroup.com with a written request.
– The request must include the project name, date of engagement, and reason for the refund.
– Refund requests will be reviewed within 10 business days.
Dispute Resolution
If refund disputes arise:
– Both parties will attempt resolution via direct communication.
– If unresolved, disputes will be referred to arbitration under applicable laws before resorting to court proceedings.
